Refund Policy

Every Cordilly design can be opened in full screen on any phone or computer before ordering. You can also add any design to your cart, save it to your dashboard as a private draft, customize every section, and preview your exact event wording before completing payment.

Because you experience the exact design, animation, colour palettes, and editor prior to unlocking public sharing, you never have to buy an invitation sight unseen.

Unpublished Invitations (Within 7 Days): If you have paid to unlock a design but have not yet published your invitation or shared live guest links, you may request a full refund within 7 calendar days of purchase.

Duplicate Charges: If you were accidentally billed more than once for the same invitation design or order, we will refund the duplicate charge in full immediately upon verification.

Unresolved Technical Defect: If a verified technical issue on Cordilly’s platform prevents your invitation or RSVP form from functioning as shown in the live preview, and our studio team is unable to resolve it within 48 hours of your report, you are entitled to a full refund.

Published or Shared Invitations: Once an invitation has had its watermark removed, been published to a live public link (/i/your-slug), or had personalized guest links distributed or RSVPs recorded, the digital license has been consumed and the order is non-refundable.

Post-Event Requests: Refund requests made after the event date listed on the invitation or more than 7 days after purchase (for unpublished drafts) are not eligible for a refund.

Change of Mind After Publishing: If your event details change (such as a new date, time, or venue), you do not need a refund—you can update your published invitation directly from your dashboard at any time and your existing link will reflect the new details immediately.

If you purchased a paid design, have not yet published it to guests, and decide within 7 days that a different Cordilly template better suits your celebration, we are happy to transfer your credit toward another design of equal or lesser value (or apply the amount toward a higher-tier design).

To request a refund or design exchange, please include your Order Number (found under Account → Orders) and the email address associated with your Cordilly account.

Approved refunds are returned to your original payment method (or reversed via your payment provider) within 5–10 business days, depending on your bank’s processing times. Upon refund, the corresponding design unlock is revoked and any associated invitation reverts to a private watermarked draft.